Addmysupport.com – frequently asked questions

No. The site is public and always will be. This means anyone can access the information on addmysupport.com and find help and support whenever they need it.

Addmysupport.com is a social network that makes it easy for people and organisations to find help and support. Members list their support credentials in over 30 categories and this information is used to create new connections to ensure everyone has access to the best possible help and support available. Based on the help you need addmysupport.com brings you resources, people and organisations that can support you.

Addmysupport.com is open to anyone, from any country, and is free to register. Individuals, Charities, Clubs and Teams, Businesses, Schools, Public figures, and Groups can all join.

Your postcode is used to find you the right local information and to verify your support is genuine and unique. Addmysupport.com does not share your postcode with any other companies or publish it anywhere online.

If you find a broken link, technical glitch, inappropriate content or anything else that breaks addmysupport.com's terms of use, please use the reporting flag icon or use the main contact form to tell us about the issue.  

Once you are a member you can follow this link to control all the emails you receive from addmysupport.com. Changing your email settings will not effect the notifications you receive in your news feed. These can be controlled separately through your notification settings.  

To cancel your addmysupport.com account please use the contact us link to send a message stating you want to close your account. Please note that cancelling your addmysupport account will not remove any content you have created, unless you delete each piece of content individually before you close your account.

You should only meet up with another user of addmysupport.com if you definitely know who they are.  If you do decide to meet with someone you have met on addmysupport never do it alone or without telling someone where you are going and what you will be doing. If possible when you arrange to meet ask someone else to come along with you. If you are planning to get together as part of a group or campaign then try to arrange to get together as a group. Regardless of how confident you feel about meeting with someone or a group of people, always meet them in a public space, such as a coffee shop. Never agree to visit someone at their home or somewhere they will collect you.  

See Terms of Use and Privacy Policy

Addmysupport.com allows users the option to make anything they add anonymous. Anonymous content will not be displayed on your profile and allows people to openly discuss support issues they may not wish everyone to view.

Use the Forgotten Password link on the sign in form, and you will be sent a new password. If you still have problems you can use the main contact form to contact us. Please  include the email address you used when you registered.

You can register as a Public Figure using the standard registration form, and we will contact you directly to discuss how we may be able to help you and the causes you support.

Addmysupport.com uses your real name, rather than a username, when dealing with other members on the site or contributing content.  This allows us to ensure the site is as safe as possible and the assistance added is genuine.  For sensitive issues we provide an anonymous function that will hide your name from public view.

Addmysupport.com provides an open platform for the users to contribute to but does not endorse or support any of the content submitted by users, unless it is clearly marked otherwise.

Primarily addmysupport.com is a user-led support network. Support offers, campaigns, content and resource are written and added by the public as well as by organisations and professionals. Everyone has things they can help with and experiences to share. If you have got a story to tell you can contribute online.  Helping and supporting others online is the perfect way to share your wisdom, experiences and knowledge. Addmysupport.com commissions some of its own content from trusted experts and people who have had unique experiences that others can benefit from. Addmysupport.com is moderated by a team of people that make sure you are protected from internet nasties and spam. We continually review the content and resources to ensure the content is accurate and as useful as possible.  If you see something you don't think is appropriate you can let us know by contacting our review team.  

We provide useful content, such as guides and articles, as well as recommendations and contacts, but we cannot answer specific legal questions or give advice on individual cases. The material appearing on addmysupport.com is for educational use only. It should not be used as a substitute for professional advice, diagnosis or treatment.  Addmysupport.com does not endorse any of the products or services that are advertised on the web site. Moreover, we do not select every advertiser or advertisement that appears on the web site-many of the advertisements are served by third party advertising companies.